NEVER leave your candle unattended.

Remove any debris that may have fallen into the wax when the wick was trimmed.

Always burn your candle on a sturdy, heat resistant surface, out of reach of any children and pets and away from any drafts and flammable items.

1.  When you first receive your candle, light your candle as you would any candle, the wick has already been cut on a 10-degree angle, to its preferred initial lighting length. It may take a couple of times for the wick to stay lit and the flame may take a time to balance itself, but be patient. If you notice the candle flame is weak, try removing a dime size of wax away from the wick, this will help your candle along during its first burn. Note: The first burn is crucial in setting your candles memory burn for the remainder of the candles burn time. Lighting it after this will be easier once it's set.

2. Once your candle is lit, it is important to let it burn, free from any drafts, until the wax is fully melted to the outside edges of the can.  Blowing any candle our before it’s reached its full melting point will quite possibly result in a tunnel burn.  Once a tunnel burn develops the wick will be overwhelmed by wax until it won't stay lit.

3.   Once the wax has fully melted to the edge of the can, it’s important that you blow your candle out now.  Depending on your frame size, this can occur between 1 to 3.5 hours.  Burning your candle longer, can be dangerous, may produce unnecessary soot or could cause the wax to discolor. It's okay, you can always light again tomorrow.

4.     Before you relight your candle, it’s important to clip the wick back to new wood, about 1/8 of an inch, slightly raised above the cooled wax. You can do this easily by pinching away any burnt bits of the wick with your fingertips or using candle wick clippers; an old pair of nail clippers also do the trick to in a pinch.  If this is not done, your flame may burn too hot and will result in unnecessary soot or may have difficulty staying lit. Keep in mind, the wax it what fuels the flame, not the wick.

5.     A good rule to go by is if your flame is higher than your wick is wide, the wick is too long.  If the flame does not balance itself after a minute or two, blow it out and cut it back once the wax has melted.

6.     If the can is hot to the touch, blow it out!  The flame is too HOT and the wick needs to be cut back or your candle has been burning longer than is recommended.

7.     If you see black smoke/soot while your candle is burning, blow the flame out your wick is too tall and needs to be cut back. Once your candle has cooled, cut the wick back, removing all burnt wood, leaving about 1/8 of an inch of new wood raised slightly above the cooled wax.  It may look too short, but don’t worry the wick needs the wax to fuel the flame.

8.     If your flame is struggling, try removing some wax from the edge of the melted wax pool, about the size of a dime and discard. Keep removing small amounts until the wick stays lit and balances itself again. This may take some time.

9. If your candle was blown out before its wax pool was fully melted and now won't stay lit. To remedy this, excess wax will need to be removed to reset your candles wax/wick ratio. You can do this by removing excess wax from the walls of the can until it’s the same depth as the wax in the center of the can around the wick. Any excess wax that is removed can be reused in a wax warmer.

Do we ship outside of Canada?

Yes we do! If you have any questions about shipping and don’t see your location on our website, email us directly, we’ll make sure your order is processed and sent right to your door! 

Tips for storing your candle

The candle soy wax and fragrance oils we use in our candles are sensitive to both temperature and light. Be sure your candle is in a cool, dry place away from direct sunlight. Direct sunlight or bright lighting may discolour your candle. If your candle discolours, it will not affect the burn time or the scent.

Because our candles are made with soy way, they can be sensitive to heat, it’s best to store them between 50ºF and 85ºF. And be sure not to leave our candles in your car for an extended period of time on hot days as they may melt or discolour. If your candle has been exposed to the cold, this may cause the wax to shrink and crack. This will not affect the candles burn time or scent. Allow the candle to return to room temperature for a minimum of 2 hours before burning for best results.

How long can I expect my candle to last?

15 oz candle = 130 hours in total. 

32 oz candle = 260 hours in total

40 oz candle = 300 hours in total.